Steady Pace Consultancy to Participate in the “World of Customer Experience Forum 2025”

Steady Pace Consultancy, a leading Saudi firm specializing in market research, customer experience, and digital transformation, has announced its participation in the “World of Customer Experience Forum 2025,” taking place on December 9–10, 2025, at The Arena in Granada District, Riyadh. The event will bring together an elite group of industry leaders, innovators, and experts in customer experience, digital technologies, and service innovation.

Recognized as one of the region’s premier gatherings focused on customer experience excellence, the forum unites thought leaders, decision-makers, and senior executives to discuss the latest trends and emerging technologies shaping the future of customer engagement and brand interaction in an era of rapid digital transformation.

During the event, Steady Pace Consultancy will showcase its flagship digital platform BSure — the company’s first homegrown innovation and a certified member of Saudi Tech. BSure empowers organizations to measure key experience metrics (NPS/CSAT/CES), track Voice of the Customer (VoC), and map customer journeys through intelligent dashboards and seamless integrations with enterprise systems. The platform enables businesses to transform customer data into actionable insights, supporting informed decision-making and improving operational performance.

The company will also highlight its expertise in designing customer experience strategies driven by market research and data analytics, as well as its proven success in helping government entities and private organizations enhance customer satisfaction and loyalty through scientifically grounded, tech-enabled solutions that combine analytical rigor with a human-centered approach.

Representing Steady Pace Consultancy at the forum:

Mr. Awad Al-Qahtani, Founder and CEO, will join a panel discussion titled “How Technology Shapes Human Connection in Customer Experience,” exploring the balance between technological advancement and maintaining human empathy in customer-brand interactions.

Mr. Ahmed Saleh, Customer Experience Director, will lead an interactive workshop titled “The Customer Journey: Balancing Data and Humanity,” focusing on how to design holistic customer journeys that harmonize quantitative insights with emotional understanding.

Steady Pace Consultancy invites its partners and forum attendees to visit Booth #15 to explore its integrated consulting services in market research, customer experience, and digital transformation. The company noted that additional details regarding its participation and upcoming announcements will be shared soon.